Circuit Board Mechanic's Return Policy

eBay Return Policy:

Thank you for considering purchasing from Circuit Board Mechanic through our eBay store. We value your business and want to ensure that you have a clear understanding of our return policy when making a purchase through our eBay listings.

1. Return Policy Variance: Please note that our eBay return policy differs from our general website return policy due to the unique costs associated with selling on the eBay platform. We have implemented this policy to better manage the listing and insertion fees imposed by eBay, which contribute to our pricing structure.

2. Listing-Specific Return Rules: When purchasing a product from our eBay store, we encourage you to carefully review the product listing details. Each eBay listing will have specific information regarding the return policy for that particular item. It is important to follow the return instructions and conditions specified in the listing description.

3. eBay's Money-Back Guarantee: While our eBay return policy may differ from our website policy, eBay offers its own "Money-Back Guarantee" program that protects buyers in case an item is not received or is significantly different from the description. We recommend reviewing eBay's terms and conditions regarding their buyer protection program to understand your rights and options.

4. Contact and Support: If you have any questions or concerns about the return policy specific to an eBay purchase, please reach out to us through the eBay messaging system. We are here to assist you and provide the information you need to make an informed decision.

5. Return Exceptions: Certain items may be exempt from our standard return policy due to their nature or condition. These exceptions will be clearly stated in the eBay listing description. Please review these exceptions before making a purchase.

6. Compliance with eBay Policies: As an eBay seller, we adhere to eBay's policies and guidelines for listing, selling, and customer service. We encourage our buyers to likewise comply with eBay's terms of use and buyer expectations to ensure a smooth transaction.

While our eBay return policy may not offer the same flexibility as our general website return policy, we remain committed to providing accurate product descriptions and quality products to our eBay customers.

Thank you for considering Circuit Board Mechanic for your electronic component needs through our eBay store.

Last updated: 08/25/2023

Website, Email, and Phone Return Policy:

At Circuit Board Mechanic, we are committed to providing you with high-quality electronic component kits to assist you in repairing your products. We understand that sometimes circumstances may arise that require you to return a product. That's why we offer a "No Questions Asked 100% Satisfactory Guarantee" to ensure your confidence and satisfaction in your purchase.

1. Eligibility: You are eligible for a return within 30 days from the date of delivery of the product. To be eligible for a return, 100% of the product must be returned. If you installed the product and want to return it, you must un-install all of the components for return.

2. Return Process: To initiate a return, follow these steps:

a. Return Form: Download and print the return form from our website. Fill out the required information, including your order number, contact details, and reason for the return. Include this form in the package you are returning. https://drive.google.com/file/d/1QnVNz96SDoep7XJ0ii8lIdFg39l0WQQh/view?usp=sharing

b. Packaging: Repackage the product securely in its original packaging to prevent damage during transit. Include all components, accessories, and documentation that came with the product.

c. Shipping: You are responsible for the return shipping costs. Ship the package to the address provided in the return form. We recommend using a trackable shipping method and purchasing shipping insurance to protect your return in case of loss or damage during transit. 

  c-a.  Limitation of Liability for Lost or Damaged Customer Returns

At Circuit Board Mechanic, we take great care in ensuring a smooth and reliable return process for our valued customers. However, we want to bring to your attention that we cannot be held responsible for lost or damaged customer returns that occur during the shipping process or due to circumstances beyond our control. This disclaimer is in alignment with our commitment to transparency and fairness in all our transactions.

c-a1. Shipping Carrier Responsibility: Once you initiate a return and send the kit back to us, the responsibility for the safe and timely transit of the package rests with the chosen shipping carrier. Any issues that arise during shipping, such as loss, theft, damage, or delays, fall under the carrier's purview. We recommend utilizing trackable shipping methods and purchasing shipping insurance to safeguard against potential loss or damage.

c-a2. Acts of Nature and Unforeseen Events: We understand that unforeseen events such as natural disasters, accidents, or other circumstances beyond our control can impact the return shipment. While we strive to provide excellent customer service, we cannot be held liable for losses or damages resulting from such events.

c-a3. Customer Responsibilities: It is essential that customers ensure proper packaging, correct addressing, and use reliable shipping methods when returning kits to us. Incorrectly packaged or addressed returns may be more susceptible to damage or loss, and responsibility for these situations falls upon the customer.

c-a4. Communication and Support :In the unfortunate event that a return is lost or damaged during transit, we encourage you to contact our customer support team at support@circuitboardmechanic.com. We will do our best to assist you in resolving the situation, including providing any necessary documentation or information to support your claim with the shipping carrier.

c-a5. Claims with Shipping Carriers: If you encounter issues with a lost or damaged return, we recommend that you file a claim with the shipping carrier directly. Most carriers offer insurance options that may help recover the value of your lost or damaged items.

It is important to understand that this limitation of liability for lost or damaged customer returns due to shipping carriers or external forces beyond our control is a standard practice within the industry. We are committed to cooperating with our customers to address any issues that may arise during the return process, but we kindly ask for your understanding and cooperation in situations beyond our direct control.

Thank you for your understanding and for being a valued customer of Circuit Board Mechanic.

3. Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1. If the product is found to be in satisfactory condition, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

4. Non-Eligible Returns: Products that do not meet the eligibility criteria, including those returned after the 30-day window, used products, or products with significant damage, will not be eligible for a refund.

5. Exchanges: We currently do not offer direct exchanges. If you wish to receive a different product, please initiate a return as outlined in this policy and place a new order for the desired product.

6. Questions and Support: If you have any questions about our return policy or need assistance with the return process, please contact our customer support team at support@circuitboardmechanic.com. We are here to help!

7. Policy Changes: Circuit Board Mechanic reserves the right to update or modify this return policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

By purchasing from Circuit Board Mechanic and initiating a return, you acknowledge and agree to the terms outlined in this Return Policy.

Last updated: 08/25/2023

Thank you for choosing Circuit Board Mechanic. We appreciate your business and strive to provide you with the best service and products possible.

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